flexgold Experiences

The flexgold app is available for all mobile phones and smart devices with the iOS or Android operating system. For iOS, at least version 12.4 is required; for Android, version 9. Additionally, flexgold can be used via the browser at https://app.flexgold.com/.

The flexgold app is available for both Apple iOS and Google Android. You can download the app for free and open your flexgold user account directly on your mobile phone, tablet, or other smart devices. Please use the latest software version of the application. Alternatively, the app is also available for desktop browsers.

Click here for the iOS App Store.
Click here for the Google Play Store.

Since flexgold is regulated as a financial intermediary by the Swiss Financial Market Supervisory Authority (FINMA) and supervised by PolyReg, but does not have a banking license, the maximum retention period for a user’s money in the currency account is 60 days. To guarantee compliance with this period, a time buffer is used, so that the money is transferred back after 42 days.

At market entry, flexgold offers four precious metals: Gold, Silver, Platinum, and Palladium.

With flexgold by Solit, precious metals can be purchased in CHF (Swiss Francs), EUR (Euro), GBP (British Pounds), and USD (US Dollars).

Generally, login procedures are protected by the use of two-factor authentication (2FA) as a form of multi-factor authentication (MFA). Additionally, all transactions carried out by you are confirmed by the aforementioned procedure. All data transmission is encrypted. We pay close attention to compliance with both the General Data Protection Regulation of the European Union and the Swiss Data Protection Act. Personal data and backups are stored exclusively on servers in Switzerland.

After successful registration with flexgold, verification can be started. For this, you will be redirected to the IDnow page. Identification takes place either via the IDnow AutoIdent app or via the browser.

For successful verification, a valid identification document is required. This can be either a photo ID or a passport, through which you can be uniquely identified.

With flexgold, the English word “Vault” refers to the digital space where investors can manage their physical precious metals. In addition, possible linguistic differences, such as in spelling, are taken into account and the correct German variant is used. The Vault symbolizes the high-security vault facility in Switzerland where the precious metals are securely stored.

With flexgold by Solit, there are three types of vaults:

• The Personal Vault allows you to manage your own precious metal investments.
• The Community Vault allows you to make precious metal investments together with another person (e.g., your life partner).
• The Corporate Vault allows you to diversify your company’s assets through investments in precious metals.

During the setup of Flexgold, you will be prompted to automatically create a vault. If you want to create additional vaults, click the Home button and then the “Create another Vault” field. You can give your vaults names, for example, according to their purpose (e.g., retirement provision).

You cannot grant another person access to your vault if you have a personal vault.

You must set up a Community Vault if you want to grant another person access. However, there are exceptions, such as in cases of death or the appointment of a guardian, where corresponding regulations are provided by law.

To create a Community Vault, click the “Profile” button and then “Master Data”. Then select “Create New Master Data” and you can create a new Community Vault under “Community Master Data”.

You can deposit into your flexgold vault via bank transfer from your bank account. It is required that the bank account holder matches the vault holder. Deposits can be made in Swiss Francs, Euros, British Pounds, or US Dollars.

You can manually withdraw the balance from your currency account to your reference bank account at any time. If no withdrawal amounts are available, you must click the “Sell” button in the desired vault. Then you must select the precious metal inventory to be sold and the order type. After a successful sale, you can have your currency balance paid out to the registered reference bank account.

The credit depends on the respective bank. As soon as the money is credited to our bank account, we will credit your deposit to your vault on the same day.

The bank account to which customers can deposit money is located at Credit Suisse AG in Switzerland, which is a subsidiary of UBS Group AG.

Under the statutory deposit insurance scheme, bank deposits up to CHF 100,000 are secured.

The precious metal holdings in your vault are considered special assets and are therefore excluded from the insolvency estate in the event of a service provider’s insolvency.